Terms of Service

Last updated: January 15, 2026

These Terms of Service (“ToS”) govern the access to and use of the Meikai software platform and related services (the “Service”), provided by MEIKAI LTD (“Meikai”, “we”, “our”, or “us”).

By creating an account, accessing, or using the Service, you agree to be bound by these ToS. If you do not agree, you must not use the Service.

1. Service Description

Meikai provides a software-as-a-service (SaaS) platform enabling organizations to analyze, monitor, and interpret brand visibility, perception, and representation within AI-generated content and large language models (LLMs).

The Service is provided for professional and business purposes only.

2. Account Registration

To access the Service, you must create an account.

You agree to:

• Provide accurate, current, and complete information
• Keep your account credentials secure and confidential
• Ensure that all users under your account comply with these ToS

You are fully responsible for all activity occurring under your account.

3. User Roles and Access Rights

Access to features may vary depending on subscription plan, user role, and permissions.

Meikai reserves the right to modify, add, or remove features or access levels at any time.

4. Authorized Use

You may use the Service solely for internal business analysis, brand monitoring, and strategic insights.

You shall not:

• Resell, sublicense, or make the Service available to third parties
• Use the Service to develop or train competing products
• Extract or scrape data at scale outside documented usage

5. AI-Based Outputs and Limitations

The Service relies on automated systems and third-party AI models.

You acknowledge that outputs are probabilistic, context-dependent, and may vary over time.

Meikai does not guarantee accuracy, completeness, or consistency.

6. Availability and Maintenance

Meikai does not guarantee uninterrupted access.

Maintenance, updates, or temporary suspensions may occur for technical or security reasons.

7. Subscription Plans and Billing

Certain features require paid subscriptions.

Subscriptions are billed in advance and are non-refundable unless otherwise stated.

8. Customer Data

You retain ownership of all data submitted to the Service (“Customer Data”).

You grant Meikai the right to process Customer Data to provide the Service and to generate aggregated and anonymized statistics.

9. Confidentiality

Each party agrees to keep confidential any non-public information disclosed in connection with the Service.

10. Suspension and Termination

Meikai may suspend or terminate access in case of breach, misuse, or non-payment.

11. Intellectual Property

All intellectual property rights in the Service remain the exclusive property of Meikai or its licensors.

12. Liability

Meikai shall not be liable for indirect or consequential damages.

Total liability is limited to fees paid in the twelve (12) months preceding the claim.

13. Indemnification

You agree to indemnify Meikai against claims arising from your use of the Service or violation of these ToS.

14. Modifications

Meikai may modify the Service or these ToS at any time. Continued use constitutes acceptance.

15. Governing Law and Jurisdiction

These ToS are governed by French law.

Exclusive jurisdiction is granted to the courts of Paris, France, unless mandatory provisions apply.

16. Contact

Email: [email protected]
Company: MEIKAI LTD
Registered office: 51h Wickham Road, London, England, SE4 1LT