Terms of Service

These Terms of Service ("ToS") govern the access to and use of the Meikai software platform and related services (the "Service"), provided by MEIKAI LTD ("Meikai", "we", "our", or "us").

By creating an account, accessing, or using the Service, you agree to be bound by these ToS. If you do not agree, you must not use the Service.

For customers that have signed a Master Services Agreement, Order Form, subscription agreement, or Data Processing Addendum with Meikai, those signed agreements govern to the extent of any conflict with these ToS.

Meikai provides a software-as-a-service (SaaS) platform enabling organizations to analyze, monitor, and interpret brand visibility, perception, and representation within AI-generated content and large language models (LLMs). The Service is provided for professional and business purposes only.

To access the Service, you must create an account. You agree to:

• Ensure that all users under your account comply with these ToS
• Keep your account credentials secure and confidential
• Provide accurate, current, and complete information

You are fully responsible for all activity occurring under your account.

Access to features may vary depending on subscription plan, user role, and permissions. Meikai reserves the right to modify, add, or remove features or access levels at any time.

You may use the Service solely for internal business analysis, brand monitoring, and strategic insights. You shall not:

• Extract or scrape data at scale outside documented usage
• Use the Service to develop or train competing products
• Resell, sublicense, or make the Service available to third parties

The Service relies on automated systems and third-party AI models. You acknowledge that outputs are probabilistic, context-dependent, and may vary over time. Meikai does not guarantee accuracy, completeness, or consistency.

Meikai does not guarantee uninterrupted access. Maintenance, updates, or temporary suspensions may occur for technical or security reasons.

Certain features require paid subscriptions. Subscriptions are billed in advance and are non-refundable unless otherwise stated.

You retain ownership of all data submitted to the Service ("Customer Data"). You grant Meikai the right to process Customer Data to provide the Service and to generate aggregated and anonymized statistics.

Each party agrees to keep confidential any non-public information disclosed in connection with the Service.

Meikai may suspend or terminate access in case of breach, misuse, or non-payment.

All intellectual property rights in the Service remain the exclusive property of Meikai or its licensors.

Meikai shall not be liable for indirect or consequential damages. Subject to applicable law, each party's aggregate liability under these ToS shall not exceed two (2) times the fees paid in the twelve (12) months preceding the event giving rise to the claim.

This limitation does not apply to fraud or wilful misconduct, or to the extent liability cannot be limited under applicable law.

You agree to indemnify Meikai against claims arising from your use of the Service or violation of these ToS.

Meikai may modify the Service or these ToS at any time. Continued use constitutes acceptance.

These ToS are governed by the laws of England and Wales, unless mandatory provisions of applicable law require otherwise.

Email: contact@meikai.ai · Company: MEIKAI LTD · Registered office: 51h Wickham Road, London, England, SE4 1LT